A Failure to Treat Workers with Respect Could Be Uber’s Achilles’ Heel
By Yossi Sheffi
Disruptive technology platforms are only as good as the human resources they leverage.
Technology can create new business models and transform existing businesses, but it takes more than technical wizardry to sustain commercial success over the long haul. It also requires a committed workforce, especially when the business involves the physical delivery of people or products.