Artificial Intelligence (AI) is creeping into many industries, and now it’s coming for the automotive supply chain. Should we be nervous, or should it be embraced as a helpful tool? Yossi Sheffi, professor of Engineering Systems at MIT weighs up the pros and cons.
“Everybody is already using AI day to day without realizing it. When you call a customer service line for something, you’re more than likely to be talking to a chatbot. AI can listen to your issue, decipher what it is that you are saying, and try to come up with an answer.”;