August 01, 2023
In the Media
Artificial Intelligence (AI) is creeping into many industries, and now it’s coming for the automotive supply chain. Should we be nervous, or should it be embraced as a helpful tool? Yossi Sheffi, professor of Engineering Systems at MIT weighs up the pros and cons.
“Everybody is already using AI day to day without realizing it. When you call a customer service line for something, you’re more than likely to be talking to a chatbot. AI can listen to your issue, decipher what it is that you are saying, and try to come up with an answer.”;